At Spielbank Hohensyburg we take your privacy seriously. This Privacy Policy explains exactly what personal information we collect, how we use it, and how we keep it safe. We operate in full compliance with German data protection law (DSGVO) and the EU GDPR.
By using our website, app or services you agree to the practices described below. If you have any questions, our support team is always ready to help in German or English.
1. Who We Are
Spielbank Hohensyburg is the official online casino connected to the famous Dortmund land-based venue. We are the data controller responsible for your personal information.
2. What Personal Data We Collect
We only collect the data we need to provide you with a safe, fair and enjoyable experience. This includes:
- Registration and account information — name, date of birth, address, email, phone number and ID details (for verification).
- Payment and transaction data — bank details, payment method information and transaction history.
- Gaming activity — which Spielbank Hohensyburg Slots and Spielbank Hohensyburg Games you play, bets placed and winnings.
- Technical data — IP address, device type, browser information and location (Germany only).
- Communication data — messages you send via live chat, email or contact forms.
- Marketing preferences — whether you want to receive bonus offers or newsletters.
We never collect sensitive data such as racial or ethnic origin, political opinions or health information.
3. How We Use Your Personal Data
We use your information for the following lawful reasons:
- To create and manage your account
- To process deposits, withdrawals and Spielbank Hohensyburg Bonus claims
- To provide and improve our Spielbank Hohensyburg Slots, live Spielbank Hohensyburg Games and mobile app
- To verify your identity and prevent fraud or money laundering (required by German law)
- To send you important account notifications and (only if you agree) personalised bonus offers
- To comply with legal and regulatory obligations
- To analyse how our players use the platform so we can make it even better
4. Sharing Your Data
We never sell your personal data. We only share it when necessary:
- With licensed game providers and payment processors (under strict contracts)
- With official German authorities when required by law (e.g. for responsible gaming or anti-money laundering checks)
- With our professional service partners who help us run the casino (IT, security, customer support) — all bound by GDPR agreements
All third parties are located within the EU or have equivalent data protection standards.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your language and game preferences
- Measure website performance
- Show you relevant Spielbank Hohensyburg Bonus offers
You can manage or disable cookies at any time through your browser settings or our Cookie Preference Centre.
6. How Long We Keep Your Data
We keep your personal data only as long as necessary:
- Account data is kept for the duration of your account plus 5–10 years after closure (legal requirement).
- Marketing consent can be withdrawn at any time.
- Technical logs are deleted after 12 months unless needed for security investigations.
7. Your Rights Under GDPR
As a player in Germany you have strong rights:
- Access your personal data
- Correct inaccurate information
- Request deletion (where legally possible)
- Object to or restrict processing
- Receive your data in a portable format
- Withdraw consent for marketing at any time
To exercise any of these rights, simply contact us via live chat or email at privacy@spielbank-hohensyburg.com. We usually respond within 30 days.
8. Data Security
We use industry-leading encryption, firewalls, secure servers and regular security audits to protect your information. Access to your data is strictly limited to staff who need it.
9. Children and Underage Players
Our services are for people aged 18 and over only. We do not knowingly collect data from children. If we discover a player is underage, we close the account immediately and delete the data.
10. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be posted here with the “Last updated” date. We will notify you of significant changes via email or on the website.